Frequently Asked Questions
Shipping & returns
How long does delivery take?
We ship your order within 48 hours. Once you receive your shipping confirmation, your package will arrive within 3–4 business days.
In rare cases, it can take up to 7 business days for your order to arrive.
Will my order be shipped discreetly?
Yes, all orders ship in plain, discreet packaging with no hint of what’s inside.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link.
Can I exchange my items?
Unworn items can easily be returned. Just send us an email through our contact form.
If your order doesn’t fit as expected, you can exchange it with us for a different size.
Questions about your order
Can I change or cancel my order?
Please contact our customer care team as soon as possible. We’ll do our best to help you change your order.
Which payment options are available?
We accept all major credit cards, PayPal and other secure payment methods at checkout.
Questions about our products
How should I wash my underwear?
Rinse the underwear with cold water after wearing, then machine-wash it at a low temperature without fabric softener. For best results, use our antibacterial laundry sheets.
Let your underwear air-dry to keep it lasting longer.
Which size is right for me?
Check our size chart for exact measurements. If you’re between two sizes, we recommend choosing the larger one for the best comfort.
Will the underwear smell?
No. The bamboo fiber neutralizes unpleasant odors and keeps you feeling fresh and confident all day.
How is this different from an adult diaper?
Completely. Our underwear is designed for long-term use and feels almost exactly like regular underwear.